Refund Policy

Scope

This policy applies to Endpoint Linkhub Trade Marketing advisory services (cash-and-carry promo architecture, floor display planning, sell-in campaign kits, sampling and demo days, trade offer calendars, merchandiser field briefs, and related workshops). We do not sell physical consumer products, software licenses, or online checkout goods on this website.

Eligibility

Refunds are considered for prepaid fees when work has not started, or when we cancel an engagement we cannot deliver. Once workshops, fieldwork planning, artwork briefing, or deliverable drafting has begun, fees are generally non-refundable except as described below.

Timeframe to request

Refund or cancellation requests should be emailed to hello@endpoint-linkhub.digital within 7 days of invoice payment for unused prepaid work, or immediately if we notify you of a delivery problem. Retainer or multi-wave calendar retainers must be cancelled before the next billing period begins.

Full refunds

• Prepaid discovery or architecture fees when we have not held kickoff, visited accounts, or produced draft plans.
• Engagements cancelled by Endpoint Linkhub for reasons other than client breach.

Partial refunds

If an engagement is cancelled after kickoff but before final delivery, we may refund the unused portion after deducting time already spent, briefings held, and materials prepared (including display specs, sell-in kits, and calendar drafts). Partial refund amounts are confirmed in writing.

Non-refundable items

• Completed plans, kits, calendars, briefing sessions, and reports already delivered.
• Deposits that secure a start date or field visit window once preparation or scheduling holds have begun, as stated on the invoice.
• Third-party print, fabrication, sampling product, or venue costs you purchased directly.
• Work already started on display planning, sell-in materials, or custom promo calendars.

Cancellation and rescheduling

You may reschedule briefings or planned depot visits with at least 5 business days’ notice at no extra fee. Shorter notice may forfeit that session’s fee. Client no-shows for scheduled briefings or site visits are treated as delivered time.

Deposits and no-shows

Deposits hold calendar capacity for kickoff and field windows. If you cancel within 5 business days of a booked kickoff without rescheduling, the deposit may be retained. Repeated no-shows on retainer calls may end the retainer without refund for the current period.

Purchased materials and work already started

Custom display specs, sell-in artwork directions, sampling run-of-shows, and analysis already underway are treated as started work. Materials prepared specifically for your engagement are not returnable for a full refund once delivered in draft or final form.

Refund process and timing

Email hello@endpoint-linkhub.digital or call +66 (02) 8075939 with your invoice reference and reason. Approved refunds are processed within 14 business days via the original payment method when possible, or bank transfer to a mutually agreed account.

Exceptions

Mandatory consumer protections under Thai law, if applicable, take precedence. Custom statements of work may specify different cancellation terms; those written terms control for that engagement.